The value that you get or perceive to get is the ‘perceived value’ and the value that the business delivers you is the ‘delivered value’. You ask 'what's the difference?'. Let me give you an example.
Delivered value vs perceived value
The value that you get or perceive to get is the ‘perceived value’ and the value that the business delivers you is the ‘delivered value’. You ask 'what's the difference?'. Let me give you an example.